Privacy Policy

When you sign in. Your email address. If you sign in with Google, we receive your email address and name from Google — not your password, and nothing else from your Google account.

Your profile. A display name and the town or city you are in. We do not ask for your street address, phone number or date of birth, and there is nowhere on the site to store them.

What you post. Listing titles, descriptions, prices, condition, location and photos.

Your messages. The full content of conversations between buyers and sellers, and whether they have been read.

If payments are involved. Our payment provider collects the card, bank and identity details it needs. We receive a record that a payment happened and its status. We never see or store your full card number or banking credentials.

Technical basics. A sign-in cookie so you stay logged in, and standard server logs kept by our hosting provider. We do not run advertising trackers and we do not sell data to anyone, ever.

• to let you sign in, list items, and talk to buyers and sellers
• to review listings before they go live
• to keep the site safe — spotting scams, fraud and abuse
• to process payments and resolve disputes, where payments apply
• to email you about your account and your listings

We will not send you marketing email unless you have agreed to it, and every marketing email will have a working unsubscribe link, as Canada's anti-spam law requires.

This is the part people are most surprised by, so it is stated plainly. Messages sent through this site are stored on our systems and can be read by Reclaim Mobility staff for safety, moderation, fraud prevention and dispute resolution. They are also scanned automatically for words associated with scams and with off-site deals.

Every time our staff open a conversation, that access is logged with who and when. You can email us and ask whether your conversations have been read.

Messages are not read by anyone outside our small team, are not used for advertising, and are not sold or shared with third parties except as described below.

Other users. Your display name, your town or city, and the content of your listings are public. Your email address is never shown to another user. Your messages are visible only to the person you are talking to, and to us.

Our service providers. We use third parties to run the site: a hosting provider, a database and file-storage provider, an email provider, and — where payments apply — a payment processor. They handle your information only to provide those services to us.

If we are legally required. We may disclose information if a law, court order or law enforcement request compels us, or where we believe it is necessary to prevent serious harm.

Our database, uploaded photos and backups are stored in the United States on servers operated by our hosting and database providers. This means your information is subject to the laws of that country, and may be accessible to its courts and law enforcement under those laws. By using the site you consent to that transfer and storage.

Your account and profile are kept while your account exists. Listings and their photos are kept while listed and for a period afterwards so that sale records stay coherent. Messages are kept while your account exists, because they are often the only record of what was agreed if a dispute arises later. Payment records are kept as long as tax and financial record-keeping law requires.

Under PIPEDA you can ask us to:

• tell you what personal information we hold about you
• give you a copy of it
• correct anything inaccurate
• delete your account and personal information
• withdraw consent for anything not needed to run your account

Email reclaimmobility@gmail.com and we will respond within 30 days. Some information may have to be kept where the law requires it, and we may need to keep a limited record of a banned account so the ban can be enforced — we will tell you if that applies.

If you are unhappy with how we have handled your information, you can complain to the Office of the Privacy Commissioner of Canada.

This site is for people 18 and over. We do not knowingly collect information from anyone under 18. If you believe a minor has created an account, email us and we will remove it.

Access to your data is enforced by our database itself rather than by hiding buttons in the app: another user cannot read your messages or your unpublished listings even if they go looking. Sign-in is by emailed one-time code or Google, so there is no password of yours for us to lose. Payment credentials never touch our servers.

No system is perfectly secure, and we will not pretend otherwise. If a breach affects your personal information in a way that creates a real risk of significant harm, we will notify you and the Privacy Commissioner, as the law requires.

If we change this policy in a way that matters, we will say so on the site before it takes effect. For anything about your privacy, email reclaimmobility@gmail.com. See also our Terms of Service.